HelpSpotted http://www.userscape.com/products/helpspot/blog/index.php en Ian Copyright 2007 2007-12-13T21:51:00-05:00 HelpSpot iPhone UI http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_iphone_ui/ http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_iphone_ui/#When:21:51:00Z A special user interface for the Apple iPhone is now available for HelpSpot. This new interface is a free, optional add-on. It’s implemented using the new HelpSpot API so it’s also an example implementation of the API in addition to being a useful tool for Apple iPhone users.

For more information and screenshots please see the implementation guide linked below: 

http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=171

]]> 2007-12-13T21:51:00-05:00 New Testimonial: Attitude Custom Painting http://www.userscape.com/products/helpspot/blog/index.php/site/new_testimonial_attitude_custom_painting/ http://www.userscape.com/products/helpspot/blog/index.php/site/new_testimonial_attitude_custom_painting/#When:18:25:00Z After trying out 30+ helpdesk type programs, I came across ‘HelpSpot’. Am I ever glad I did! This program blows away the competition.

I was looking for a very configurable program, that would not only be used for a helpdesk, but also could be used as an estimate request type of program.

HelpSpot definitely fits my needs. Included is a lot of features that you don’t find in other programs. One of my favorite features is that I have the program configured so the automation rules actually email customers after a set amount of days. I’ve gotten quite a few jobs from just the program doing these automated emails. A great way to drum up business! Another great feature is that I was able to make use of the ‘filters’ to ‘sort’ them in specific categories so I can quickly find jobs in , jobs on the way, jobs recently shipped along with other filters I use.

For the 6 months previous to using Helpspot, I had been using another program that did the job, but that program didn’t have the capabilities to come even close to what HelpSpot has. I had 2000+ requests on my previous program, so you can see the need to upgrade for a true professional program!

After downloading, and setting up the HelpSpot trial version, I knew this was it! Even though you get a 45 day trial, I ended up signing up for 2 users the same day I downloaded. I’ve been using it since June of 07 and the program has run flawlessly! The support is also second to none.

Ian has done a tremendous job with this program! Version 2 has some excellent upgraded features that I didn’t even think I would use, but found out that they actually helped make the emails and estimates flow even more.

If you are in the need of a great helpdesk program, look no farther than UserScape’s HelpSpot!

Scott Farrell
Attitude Custom Painting
http://www.customflamepainting.com

]]> 2007-10-25T18:25:00-05:00 HelpSpot Version 2 Now Available http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_version_2_now_available/ http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_version_2_now_available/#When:16:00:00Z We’re pleased to announce the release of HelpSpot version 2. This version is packed with
features and enhancements that will enable your team, and your support operation, to be more
productive and proactive while still maintaining a customer-focus. Major features include:

  • Full HTML email support
  • Batch response/request editing
  • 6 new Custom Field types
  • Improved integration of Custom Fields and Categories
  • Robust web-services API
  • Expanded Live Lookup
  • Merge Request capability
  • 5 new reports--including 3 new portal reports

For more detailed information on these, and other features, visit the What’s New page on our site.

]]> 2007-10-20T16:00:00-05:00 HelpSpot Version 2 Preview http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_version_2_preview/ http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_version_2_preview/#When:03:01:00Z After almost of year of preparation, HelpSpot Version 2 is nearly ready. We’re currently putting the finishing touches on a beta release. This preview covers the major new features in Version 2 and includes many screenshots, several videos and a form where you can sign up to participate in our beta.

http://www.userscape.com/products/helpspot/version2

]]> 2007-06-05T03:01:00-05:00 HelpSpot Hosting Now Available http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_hosting_now_available/ http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_hosting_now_available/#When:13:41:00Z We’re happy to announce that we’ve formed a new partnership with Engine Hosting to provide HelpSpot hosting on demand. Engine Hosting has tailored a solution specifically for HelpSpot customers which makes it easy and affordable to get started with HelpSpot in an environment guaranteed to be HelpSpot compatible. Engine Hosting will even do the initial HelpSpot installation for free. For a small monthly charge they can also perform HelpSpot updates as they’re released.

Engine Hosting runs a world class facility and is setup to work with HelpSpot customers of all sizes, from single user installations to hundreds of users. If you’re interested in having your HelpSpot installation hosted, please take a look at the HelpSpot hosting page for more details.

]]> 2007-04-25T13:41:00-05:00 HelpSpot Case Studies http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_case_studie/ http://www.userscape.com/products/helpspot/blog/index.php/site/helpspot_case_studie/#When:16:18:00Z Today we launched our new case study section of the HelpSpot website. Catalyst Repository Systems is a long time customer and I’m extremely happy that they volunteered to participate in the case study. The study is based on an interview we did with Bruce Kiefer a Vice President at Catalyst. Bruce has been intimately involved with HelpSpot from the very beginning and has been a fantastic partner to work with, contributing numerous feature ideas and catching more than a few bugs.

If you’re interested in learning more about the HelpSpot implementation at Catalyst please read the full case study at the link below.

http://www.userscape.com/products/helpspot/case-studies/catalyst-repository-systems.php

]]> 2007-04-23T16:18:00-05:00 Welcome http://www.userscape.com/products/helpspot/blog/index.php/site/welcome/ http://www.userscape.com/products/helpspot/blog/index.php/site/welcome/#When:21:02:00Z HelpSpotted is a blog where we can talk about and focus on HelpSpot. To be honest I’m not sure exactly what we’re going to do here yet, but I have a few ideas. The first is that information on the beta releases of HelpSpot version 2 will be posted here. They’ll likely be a semi-monthly newsletter which we’ll email and post here as well. Along side those things we’ll be mixing in tips and tricks, highlighting some of our customers with unique uses for HelpSpot and more.

If you have any ideas you’d like to see explored in this space please contact us using the contact button above.

]]> Newsletter 2007-04-07T21:02:00-05:00